Made To Measure Orders

Unfortunately, we do not accept returns on any of our made-to-measure and made-to-order items. We meticulously inspect and triple-check all items before shipping to ensure they meet our high standards. However, if you receive a defective item, we will be happy to repair it for you.

To make the process more convenient for you, we offer in-person fittings by appointment at our studio in Essex. Additionally, we have a loan-me program that lets you try the wedding dress at home before purchasing. If, for any reason, you need to cancel your order, you can do so within 48 hours of placing the order. However, after 48 hours, we won't be able to accept cancellations as your order will have already been processed.

"Standard Orders" refers to orders that follow the standard sizes and colours available.

At Irida Maison, our goal is to ensure that you're satisfied with your purchase. However, if for any reason you're not happy with your item, we have a simple return policy in place. Please take a moment to review our guidelines to understand our return process better.

Return Window: You have 3 days (72 hours) from the date of delivery specified by the shipment forwarder to request a return for your item. This will give you enough time to inspect your purchase and determine if it meets your needs.

 Return Request: To initiate a return, please get in touch with our customer service team within the 3-day window mentioned above. You can reach us through iridamaison.info@gmail.com. We will require your order number to process the request.

If you need to return an item, please follow these steps:

To request a return, please get in touch with us through our customer support email at iridamaison.info@gmail.com within three days (72 hours) of receiving the item. In your email, be sure to include your order number, the reason for the return, and any relevant photos if there is any damage to the order. We will be happy to assist you with your return request.

Step 2: Verify Eligibility

After you have submitted your return request, we will check to see if the item you wish to return meets our eligibility criteria. If it does, we will provide you with instructions on how to proceed with the return process and issue you a return authorization. Please note that in order to qualify for a refund or exchange, the returned item must meet the conditions outlined in our policy.

Once your return request has been approved, you have to ship the item back to us within 7 days from the receipt date. Please make sure you use a reliable shipping method as you will be responsible for the safe return of the item to our facility. To avoid any damage during transit, the item must be packed securely.

Please take a moment to review our return policy below:

Item Condition and Eligibility: To be eligible for a return, the item must be unused, undamaged, and in its original condition. Please be aware that we retain the right to decline returns that do not meet these requirements.

Refund or Exchange Policy: Once we receive the item you returned and verify its condition, we will process your refund or exchange request based on the stock availability. If you have requested a refund, we will issue the refund using the original payment method. In case you have requested an exchange, we will check the availability of the desired product and process the exchange accordingly.

Customized orders are non-returnable, except for defective goods. If you have any questions about whether your item can be returned, please contact us at iridamaison.info@gmail.com.